Refund policy

Last updated: May 12, 2026

Thank you for shopping at gavic.shop. We want you and your feline friends to be completely satisfied with your purchase. If, for any reason, you are not entirely happy with your cat tree, we are here to help.

1. Return Window

You have 30 days from the date you received your item to request a return. After 30 days, we unfortunately cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • The cat tree must be unused and in the same condition that you received it.
  • It must be in the original packaging.
  • Items that have been assembled, scratched, or used by pets cannot be returned due to hygiene and safety standards.
  • You must provide a receipt or proof of purchase.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact our support team at support@gavic.shop with your order number and photos of the item in its original packaging.
  2. Once your return is approved, we will provide you with the return shipping address.
  3. Shipping Costs: Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.

4. Refunds

Once we receive and inspect your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • Approved Refunds: Your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
  • Currency: All refunds are processed in US Dollars (USD). Please note that your bank may apply currency conversion fees or different exchange rates for which we are not responsible.

5. Damaged or Defective Items

If your cat tree arrives damaged or with missing parts, please contact us immediately at support@gavic.shop within 48 hours of delivery. Please include clear photos of the damage and the shipping box. We will arrange for a replacement or a full refund at no additional cost to you.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@gavic.shop.

7. Contact Information

For any questions regarding our Return and Refund Policy, please contact us:

  • Business Name: 3 SISTERS CLEANING SERVICE LLC
  • Contact Person: TOKUNO TONY
  • Address: 802 KNIGHT ST, SEFFNER, FL, 33804, USA
  • Email: support@gavic.shop
  • Phone: +1 262-838-4712
  • Website: gavic.shop